Who is responsible for the final advice to us on insurance matters?
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The short answer is our brokers. Our brokers 'of record' are AON. We deal with AON NZ on advice and placement is made with AON Australia as the Australian team have a broader practice with Rotary. The industry body, the Insurance council of New Zealand has a section on broker conduct which is at:
https://www.icnz.org.nz/industry/industry-regulations/
and which is excerpted here in italics