Fixing email rejection by Xtra's Anti-Spam filter
Who does this apply to:
Anybody who has an xtra email address <user>
What is the issue?
Rotarians frequently do not receive emails from genuine Rotary, Clubrunner and other email senders with genuine content or attachments.
What is the problem ?
Xtra’s email spam filter is well known as being very aggressive and frequently causes problems with receipt of genuine email.
A spam filter is a program used to detect unsolicited, unwanted and virus-infected emails and prevent those messages from getting to a user's inbox.
Like other types of filtering programs, a spam filter looks for specific criteria on which to base its judgments.
When xtra’s spam filter judges an email as spam, the recipient does not receive the email, or even a warning an email was rejected.
Instead, the xtra email server bins the email and sends a reply message to the sender advising the email sent to <user> was rejected as suspected spam.
How do I fix this issue ?
This article describes how xtra email users can “whitelist” specific email addresses and tells xtra not to reject any emails from these addresses.
A whitelist is an “allowlist”. It is a positive method that explicitly permits the receipt of email from the named email address. By doing it this way, the general scanning and detection operation of the spam filter is not affected for all other attempts to send email to a user.

How to set up your whitelist

You cannot do this from your local email client app on your device – eg outlook, windows mail, apple mail etc.
This must be done on your xtra email account on the xtra servers.
  1. Open a new tab in your Browser
  1. Go to:
  1. Login to your xtra email account.
  • Your username is your Xtra email address
4. When you are logged in, click Address Book on the menu bar
5. On the new page, click New contact then on the dropdown menu, click “New Contact”
6. Then this page will appear:
  • Fill out the necessary information. The email address is the most important item
  • You don’t need to fill in all the fields
  • click “save” when done
That’s it
7. From the main menu bar at top right where it shows your initials, click the symbol and then click “sign out”